Privacy Policy
Your trust is part of how we serve you. This policy explains what we collect, how we use it, and the choices you have.
Effective July 13, 2026 · Last updated July 13, 2026
Introduction
This Privacy Policy explains how Exodus Heating & Air (“we,” “us,” or “our”) collects, uses, shares, and protects your information when you visit ExodusHeatingAir.com, contact us, or use our residential heating and air services in North Carolina. By using our website or services, you agree to the practices described here.
Information We Collect
We collect only the information we need to serve you well. This includes information you provide directly and information collected automatically when you use our website.
- Name — so we know who we are helping.
- Phone number — to confirm appointments and reach you about service.
- Email address — for confirmations, estimates, and updates.
- Service or property address — so our technicians can locate and service your system.
- Service request details — the equipment involved, the issue you are experiencing, and your appointment preferences.
- Communications — messages, reviews, and notes you send us.
- Automatic website data — device, browser, IP address, and pages viewed, collected through cookies and analytics (see Cookies and Analytics below).
How We Use Your Information
We use your information to deliver and improve our services, including to:
- Schedule, confirm, and perform HVAC service, maintenance, and installations.
- Contact you about appointments, estimates, follow ups, and service reminders.
- Send booking confirmations and the status of your request.
- Process payments and maintain service records.
- Respond to your questions and provide customer support.
- Improve our website, services, and customer experience.
- Send promotions, offers, and news when you have asked to receive them.
- Meet legal, tax, warranty, and safety obligations.
How We Share Your Information
We do not sell your personal information. We share it only as needed to run our business and serve you, with the following types of partners:
- Service providers — scheduling and dispatch software, payment processors, customer relationship tools, and website hosting (for example, Netlify) that help us operate.
- Marketing and communication platforms — email and text messaging providers and advertising platforms we use to send messages you consented to and to measure how our campaigns perform.
- Professional advisors — accountants, attorneys, and insurers when reasonably necessary.
- Legal and safety — when required by law, to enforce our agreements, or to protect the rights, property, or safety of our customers, our team, or the public.
- Business transfers — in connection with a merger, acquisition, or sale of assets, with notice as required by law.
We require our service providers to protect your information and to use it only for the services they perform for us. We do not share your phone number with third parties for their own marketing.
SMS and Email Communication Consent
When you give us your phone number or email address and opt in, you agree to receive calls, text messages, and emails from Exodus Heating & Air about appointments, service updates, estimates, and promotions.
- Message frequency varies based on your service and preferences.
- Message and data rates may apply, depending on your carrier and plan.
- Consent to receive marketing messages is not a condition of purchasing any service.
- To stop text messages at any time, reply STOP. For help, reply HELP.
- To stop marketing emails, use the unsubscribe link in any email or contact us directly.
We will still send you transactional messages, such as appointment confirmations, even if you opt out of marketing. We do not sell or share your phone number with third parties for their own marketing purposes.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information, including secure (HTTPS) connections on our website and limiting access to the team members who need it. No method of transmission or storage is completely secure, so while we work hard to protect your information, we cannot guarantee absolute security.
Your Privacy Rights
You have choices about your information. Subject to applicable North Carolina and federal law, you may:
- Request access to the personal information we hold about you.
- Ask us to correct information that is inaccurate or out of date.
- Request that we delete your information, subject to records we must keep by law.
- Opt out of marketing emails and text messages at any time.
- Ask how your information has been used or shared.
To exercise any of these rights, contact us using the details in the Contact Us section below. We will respond within a reasonable time and may need to verify your identity first.
Cookies and Analytics
Our website uses cookies and similar technologies, along with analytics tools such as Google Analytics, to understand how visitors use the site and to improve it.
- Essential cookies keep the website working properly.
- Analytics cookies help us see which pages are useful and how the site performs.
- Marketing cookies help us measure and improve our advertising.
You can control or disable cookies through your browser settings. Blocking some cookies may affect how parts of the website function.
Children’s Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. We encourage you to review it periodically so you stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy or your information, reach out any time: